Problem

You are unable to add funds, a card payment is being declined, or your Account Balance is not reflecting a recent payment.

Likely Causes

1. 1The card was declined by the bank — insufficient funds, daily limit, or a fraud hold.
2. 2The card details entered in Topple are incorrect or expired.
3. 3The payment processed successfully but the balance has not updated yet — there can be a brief delay.
4. 4No card is on file — a payment method must be added before funds can be added.

How to Fix It

1. 1
   Check Billing for any error messages on the payment attempt.
2. 2
   Confirm the card number, expiry, and CVC are correct in Billing.
3. 3
   If the card was declined, contact your bank to confirm no hold or limit is blocking the transaction, then retry.
4. 4
   If the balance has not updated after 10 minutes following a successful payment, refresh the page. If still not updated, contact support.

If It's Still Not Working

Contact Topple Support via the Talk to an Expert link with a description of the issue, including any error messages shown during the funding attempt.